Your weekly travel and aviation Quote-a

The Blue Swan Daily brings you a roundup of the most thought-provoking and interesting comments from those industry leaders in the know.


Qantas CEO Alan Joyce on the company’s record profit recorded in FY2018:

“These numbers show a company that’s delivering across the board. Our investment in free Wi-Fi and cabin improvements are delivering a better experience for customers as well as higher earnings for Qantas and Jetstar. The overall value for the travelling public remains extremely strong, with domestic sale fares almost 40 per cent lower in real terms than they were fifteen years ago. We’re seeing healthy demand across key sectors matched with improving levels of capacity discipline, which is a positive sign for the year ahead”.

“This record result comes despite higher oil prices. We’re facing another increase to our fuel bill for FY19 and we’re confident that we will substantially recover this through a range of capacity, revenue and cost efficiency measures, in addition to our hedging program. Ultimately our success relies on the great service and dedication to safety from our people, which is supported by continuing to invest and innovate”.


Air New Zealand CEO Christopher Luxon on airline achieving its second highest ever profit in FY2018, despite disruption:

“While we are very proud of the financial achievements of the 2018 financial year, I want to acknowledge the patience and loyalty of our customers who have been impacted by operational disruptions while travelling with us this year. These disruptions have resulted in a level of service for some that did not meet the high standards we set for ourselves. We do not take our customers’ choice to fly with Air New Zealand for granted and remain focused on making improvements across all touch points of their travel journey”.


Lufthansa Innovation Hub MD Gleb Tritus on the fact that 95% of the company is from a start up ecosystem

“The battle for talented people in Berlin is tougher than ever… The market in Berlin has been swept clean. Just like other companies, we’re focusing on small agencies that test prototypes for us and larger partners in nearby countries… Eastern Europe, for instance, offers a lot of capacity… I think we’ll have a new generation of coders in a few years because we now have more training centres and well organised online course”.


American Airlines VP network and schedule planning Vasu Raja on plans to suspend Chicago O’Hare-Shanghai Pudong service on 27-Oct-2018:

“We remain strongly committed to Asia and will continue to serve the region through our hubs in Dallas/Fort Worth and Los Angeles… Our Chicago-Shanghai service is unprofitable and simply not sustainable in this high fuel cost environment and when we have opportunities to be successful in other markets. These adjustments to our Asia service are necessary in this high fuel cost environment, but we remain committed to the network we’ve worked hard to build”.


Royal Jordanian CEO Stefan Pichler on the company’s core market being the Levant, including Iraq and Iran:

“We’re not chasing traffic from the GCC, but from the Levant, and wider including Eastern Europe… This is the market that we want to connect with our home market, Europe and the US. That’s where you can make money”.


Avianca Brazil CEO Frederico Pedreira on the bill prohibiting carriers to charge for seat selection:

“I believe that this conversation is one that should happen between us, workers of the industry and the society. The approval of the Bill by the Senate takes to the public sector the regulation of the sector, hampering companies to compete between themselves in the service offering. Avianca Brazil does not charge for regular seat selections, only for those with extra pitch, corresponding to 10% of seats. The state intervention limits the growth of the sector… We are concerned with the advance of the project and we have our eyes on the heath of the sector and freedom to compete with better service”.


Pittsburgh International Airport CEO Christina Cassotis on Jnu-2018 traffic:

“New routes, seat growth and additional flights are responsible for these increases that we have seen for three years. The fact that our passenger numbers are growing faster than seat capacity tells me that our market is still underserved and can support more service”.


SA Express interim CEO Siza Mzimela on the carrier planning to resume operations on 23-Aug-2018:

“We are delighted that we have now satisfied the concerns that the regulator had leading to our temporary grounding at the end of May this year. This has paved the way for us to prudently and incrementally reintroduce our flights as from August 23, 2018. We would like to thank all our valued customers and loyal staff for bearing with us while we were addressing the regulator’s operational requirements. Our temporary grounding was an opportune time for the airline to interrogate all aspects of our operation, as well as our customer value proposition”.