US BTS records more complaints for discrimination, less for airline service in 2019

    US Bureau of Transportation Statistics (BTS) released (19-Feb-2020) the Air Travel Consumer Report for Dec-2019 and FY2019, which found the following details regarding complaints for airline service, disabled passenger treatment and discrimination:

    • Dec-2019:
      • Airline service: 1242, +23.7% year-on-year;
      • Disabled passenger treatment: 68, down from 92;
      • Discrimination: Nine, up from four;
    • FY2019:
      • Airline service: 15,332, -1.4%;
      • Disabled passenger treatment: 905, +9.4%;
      • Discrimination: 106, +9.3%. [more – original PR]