US Bureau of Transportation Statistics (BTS) released (20-May-2020) the Air Travel Consumer Report for Mar-2020 and 1Q2020, which found the following details regarding complaints for airline service, disabled passenger treatment and discrimination:
- Mar-2020:
- Airline service: 5064, +347.3% year-on-year;
- Disabled passenger treatment: 34, down from 58;
- Discrimination: Six;
- 1Q2020:
- Airline service: 7557, +145.6%;
- Disabled passenger treatment: 176, up from 167;
- Discrimination: 23, down from 25. [more - original PR]