‘Travel agents are not dead’ – Amadeus reveals the five trends that retail travel agents need to consider as part of their long-term strategy

Consumer expectations are rising and travellers are demanding more from agents, including more choices, personalisation, and an end-to-end experience. The industry is also facing a…..

US OTAs are seeking inroads into Asia Pacific, expanding into the activities market and determining the value of voice technology

This year promises to be an interesting time in the United States of America (USA) online travel agency market (OTA) as the biggest players aim…..

Thinking beyond the digital frontier – Deloitte’s Tech Trends for 2019 and beyond

How can we sense and act upon a future that remains unclear? The good news is that much of the technology-driven disruption that each of…..

Hotels need to put the ‘guest’ back at the forefront of guestroom entertainment

A new survey from Hotel Internet Services (HIS) highlights that mainstream technology, such as online streaming and voice-activated assistants, are having a profound effect on…..

There’s a big buzz around Voice recognition, but in reality Voice app technology needs to evolve significantly to meet traveller needs 

Voice apps continue to captivate travellers and travel service providers alike, but in reality a significant runway remains for those applications to maximise the user…..

Does Amazon’s Alexa for Hospitality represent another small step on Amazon’s journey to become a major player in the travelsphere?

While Amazon and Google have been big disruptors in the travel space for some time, the news this week from Amazon on the launch of…..