Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..

US airport satisfaction stagnates as long welcomed infrastructure and facility construction means passengers are suffering disruption

North American airports are struggling to keep travellers happy amid construction delays and surging passenger volumes, new research from consumer insights, advisory services and data…..

From ULCC to high value carrier – Spirit’s new seats support its efforts to improve customer sentiment

The selection of new seating on Spirit Airlines’ future aircraft deliveries appears to be part of the carrier’s years long strategy to shore up more…..

What does the LATAM-Delta tie-up mean for the future of alliances?

The proposed tie-up between LATAM Airlines and Delta Air Lines is casting fresh light on the outdatedness of global airline alliances. Delta revealed last week…..

US hotels post a sluggish, albeit positive performance in August and preliminary September data continues the trend

US hotel performance during Aug-2019 in key metrics was positive, but largely lacklustre as rates and unit revenue each notched up just +0.9%. According to…..

US leisure travellers are open to innovation; ride and home sharing not seen as innovative as seat-back screens, WiFi and Concorde

Innovation is a key aspect of the travel buying process, but the definition of what is seen as innovative is very subjective, and has become…..

Delta to debut Premium Select premium economy product in second Latin American market

Delta Air Lines is to bring its Premium Select international premium economy product to a second Latin American market with confirmation that reconfigured Boeing 767-400…..

Hertz and Enterprise test stickiness of the subscription model in the car rental space

Netflix type subscription models are scant in the airline industry, but rental car companies Enterprise and Hertz are testing the waters in that space. Hertz…..

London – New York may be BA’s billion dollar route, but Norwegian has been the leading growth driver since 2013

The strength of the London to New York market is firmly built on Heathrow (LHR) – John F Kennedy International (JFK) route and the high…..

Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..