Coronavirus: US airlines were hit hard by 911, but they are now navigating uncharted territory as COVID-19 vaporises demand

The US government’s decision to initiate a travel ban covering the Schengen Area of Europe and subsequently also the United Kingdom and Ireland is essentially…..

American and United have no intention of allowing Delta to solely trumpet its customer satisfaction progress without blowing their own horns

No US carrier has touted its net promoter score (NPS) more during the last couple of years than Delta Air Lines – the strides it…..

United Airlines is in the midst of deploying more business class seating in the trans-Atlantic

United Airlines plans to grow business class capacity in its trans-Atlantic markets by nearly 20% during the first half of this year as part of…..

All change – not really, as United’s rising CEO gets excited about spending more time with employees

Once United Airlines’ president Scott Kirby assumes the CEO role at United in May-2020, not much will change with the airline’s strategy, but obviously Mr…..

US airline majors have positive short-term view on corporate demand, but 2020 outlook is clouded with uncertainty

The three large global US airline majors, American Airlines, Delta Air Lines and United Airlines are ending 2019 with an overall positive view of corporate…..

United’s new club in Raleigh Durham could serve as a blueprint for other mid-sized airports

United Airlines has opened a new lounge at Raleigh-Durham International airport, and if the airline’s effort to cater to corporate travellers in mid-sized spoke airport…..

United touts growth in its share of new travellers as rivals see loyalty boosts

United Airlines grew the number of new flyers travelling with the airline by double digits in early 2019, and cited particularly robust growth among Millennial…..

Are airline carbon offset programmes really effective? – the US perspective

Some US airlines have been offering passengers opportunities to buy carbon offsets for more than a decade; however, in 2019 only four of the country’s…..

Gender equality needs to accelerate – high level female appointments remain few and far between at North American airlines

JetBlue made a significant move in 2018 when it named airline veteran Joanna Geraghty as president and COO. Canada’s largest airline, Air Canada, also named…..

North American traditional airlines gain traction in JD Power Survey

Larger North American airlines continue to gain traction in passenger satisfaction as the lustre of low cost airlines could be showing signs of fading, according…..

Qantas slashes Sydney-San Francisco capacity, impacting corporates and benefiting United

Qantas has been shouting about its deployment of the Boeing 787-9 on the Sydney-San Francisco route. But replacing older 747-400s it is slashing capacity by…..