While ‘retail is not dead, boring retail is,’ says Amadeus, as we reach the time to ‘rewire retail travel agencies’

The travel market is changing: technology and connectivity are transforming the industry. In an era where consumers are seeking the best customer experience possible, the…..

Phocuswright: Agents continue to hold an important place in the US travel ecosystem

The demise of the travel agent has been heralded for decades, but new research from Phocuswright shows agents are actually being courted, and the value…..

More Americans – including Millennials – are seeking the ‘value added’ expertise of travel agents

Three quarters of American travellers (75%) would consider working with a travel agent to plan their vacations, while some 27 million travellers plan to do…..