Airline customers demand attention, but it is technology that is enabling it

From Bitcoins and Blockchain to APIs, distribution and airline and airport data, customers demand attention – and technology is now enabling it. This seemingly random…..

Maintaining an omni-channel approach to customer service remains key for airlines

Despite a heightened role of technology in modern life, air travel consumers are continuing to seek advice from multiple sources before booking flights. According to…..

British Airways to use NDC to deliver its cheapest air fares to European market

British Airways (BA) revealed last week that it will use New Distribution Capability (NDC) technology to deliver new short haul air fares to the market…..

Hilton’s new Connected Room to debut across USA in early 2018

Hilton has confirmed its new ‘Connected Room’ a high-tech guest room that enables guests to personalise and control every aspect of their stay from one…..

Air Passengers seek more technology to give them more control over their travel experience

It is no real surprise to learn that the results of the International Air Transport Association (IATA) 2017 Global Passenger Survey (GPS) has revealed that…..

Google remains a big threat to airlines, but AI delivers a great opportunity if airlines can utilise it correctly

Many of us would have now heard Bobby Healy’s cautionary presentation on how Google is disrupting the travel space and ultimately may in the future…..

Technology running amok: what impact will recent innovations have on airline retailing? CAPA-ACTE Global Summit insights

A host of new apps and techniques are being developed across the spectrum of retailing, payments and generally controlling customer behaviour – or at least…..

Technology techniques – exploiting airport infrastructure for future passenger growth

As passenger numbers are on the rise around the world, and airports are reporting being at or near capacity, how can the industry hope to…..

Beyond bots and robots – exploring the unrealised potential of cognitive computing in travel

Many travel executives understand the power cognitive computing has to transform their industry. However, even the most advanced travel companies are only making initial forays…..

High Tech – investment in technology is enhancing passenger satisfaction

Today, almost every passenger is using a smart device as an essential travel tool and this is now dictating the services they expect from airlines…..