Air Passengers seek more technology to give them more control over their travel experience

It is no real surprise to learn that the results of the International Air Transport Association (IATA) 2017 Global Passenger Survey (GPS) has revealed that…..

Google remains a big threat to airlines, but AI delivers a great opportunity if airlines can utilise it correctly

Many of us would have now heard Bobby Healy’s cautionary presentation on how Google is disrupting the travel space and ultimately may in the future…..

Technology running amok: what impact will recent innovations have on airline retailing? CAPA-ACTE Global Summit insights

A host of new apps and techniques are being developed across the spectrum of retailing, payments and generally controlling customer behaviour – or at least…..

Technology techniques – exploiting airport infrastructure for future passenger growth

As passenger numbers are on the rise around the world, and airports are reporting being at or near capacity, how can the industry hope to…..

Beyond bots and robots – exploring the unrealised potential of cognitive computing in travel

Many travel executives understand the power cognitive computing has to transform their industry. However, even the most advanced travel companies are only making initial forays…..

High Tech – investment in technology is enhancing passenger satisfaction

Today, almost every passenger is using a smart device as an essential travel tool and this is now dictating the services they expect from airlines…..

How is an artificial intelligence personal travel assistant changing the way we book travel?

Artificial intelligence (AI) is taking a greater role in the travel industry in a development that is sure to simplify complex travel decisions, shorten the…..