Digital identities – using biometric technology to unlock travellers’ personal information has never been more pertinent

In the ‘new normal’ of social distancing and the limiting of human-to-human interaction touchless technology adoption is a clear path to follow. Many businesses had…..

The aviation industry has learnt to adapt to all previous threats; technology is already being used to adjust to the new travelling landscape

It has been acts of terrorism that have led to some of the most significant changes in the aviation journey. Whether that was the introduction…..

If our technology breaks we have learnt to turn it off and back on again. Well, from next week this is now a mandatory requirement every 51 days for Boeing 787 operators!

Control-Alt-Delete, the famous three-finger salute that allows us to force shutdown, reboot or restart our personal computers when they run into operating problems. Most of…..

Coronavirus: We are in an unprecedented situation as the ‘best estimates’ for COVID-19 have been ‘overtaken by the changing reality’

UN World Tourism Organization (UNWTO) secretary general Zurab Pololikashvil describes the COVID-19 pandemic is an “unprecedented public health emergency” and what has already become an…..

Face-to-face meetings remain a key part of business, but travel restrictions could help the acceptance rates of virtual conferences as an alternative

It is widely accepted that face-to-face meetings are – and will remain – a key part of business. Put simply, they allow for clearer communication……

Chatting with technology – AirAsia’s quick success with Ada highlights the value of an automation-first customer experience strategy

Chatbots may simply be computer programmes, but many have more life and personality than humans, acting like virtual companions, that communicate with us through text…..

Technology leads to changes in traveller trends – Lyft helps Delta reach its goal to transform its app and lodging leads the way for US OTA bookings

Technology is a driving force behind changes to traveller habits and here’s a couple of examples from the US market. Among its many technology declarations…..

Amadeus Venture adds mobile identity solution Airside to its growing portfolio of investments as it seeks to further ease the traveller experience

There are infinite ways that technology can help enhance the user experience during the travel process. From search, booking and payment, via the passenger journey…..

Living in a 5G world – the idea of everything intelligently connected to everything will now be viable

The arrival of the 5G next-generation wireless air interface could bring significant opportunities for the aviation industry as competitive forces will push its deployment even…..