Travellers the winners as technology is being used to reduce turnaround times and enhance flight reliability at London Gatwick

Having relied on paperwork and radios for decades, aircraft turnarounds are being revolutionised at London Gatwick thanks to a partnership with Assaia, which is providing…..

Mind the gap – Expedia survey reveals huge difference between chain and independent hotels in prioritising technology investments

Reliance on technology is becoming increasingly important in the lodging industry as hotels begin to recognise how they can gain key competitive advantage with strategic…..

Travellers may want better value, easier personalisation and smarter technology, but right now they can still be a little hard to find

It is fair to say that technology is transforming so much of our daily lives, and travel is no exception. Latest research from Travelport has…..

Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..

Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..

‘Booking a hotel shouldn’t be an arduous task’ – Arbitrip launches new ‘Price Monitoring’ feature that automatically re-books a hotel room if the price decreases

There’s nothing more frustrating than making a travel booking and discovering the price has subsequently reduced. Whether it is a flight, hotel room, train journey…..

IFE has opportunity to act as ‘the perfect content aggregator’ as airlines are advised to step away from content volume towards passenger personalisation

For a long time, the onboard content offered to air travellers has been a key part of the flight selection process, alongside convenience, schedule, price……

By the end of the next decade Generation Z will out number Millennials as the largest global airline passenger group: will airlines be ready to meet their demands?

Loyalty has been at the heart of many business strategies over the past couple of decades. This has been particularly true for the airline sector…..

Video of the week – Blockchain: what it is and why it matters!

Blockchain’s role in reshaping the way businesses are run is gradually being appreciated. While frequently associated with various cryptocurrencies, its significance runs much deeper than…..

How can Latin America’s LCCs work with other travel suppliers to grow the travel pie?

By virtue of its very nature the airline industry is highly dependent on partnerships of one kind or another. In times of stress, reliance on…..

Digital travellers are demanding more automation and hands-on control over each step of their journey; they will make up more than two thirds of the travel market by 2025

Airport and airline IT executives believe that the growing number of tech-savvy travellers will have the biggest impact on their digital plans over the next…..