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North American airlines entered 2020 with some of their highest customer satisfaction scores – the core values that drove that fulfilment will be even more important as the industry plots its recovery
“Airlines who make their customer experience a priority will reap the benefits in profits and reputation,” says consumer insights, advisory services and data and analytics…..
A fresh Breeze is blowing in from Salt Lake Valley, but will David Neeleman’s latest airline start-up change the airline business model?
Liberalisation was the platform for the last major change in airline structure. Now, technology looks likely to deliver the next. It was over 50 years…..
American confirms Jun-2020 return for Boeing 737 MAX, but overhang continues to plague Southwest, while non-operator Delta sees ‘some benefit’ from its grounding
The uncertain return of the Boeing 737 MAX is one of the biggest overhang in the global aviation industry during 2020, and no one airline…..
Southwest Airlines admits its entry into the Travelport and Amadeus Global Distribution Systems was a “big deal” that was in large part driven by the…..
Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..
Southwest Airlines’ decision to exit Newark Liberty International airport from 03-Nov-2019 as a result of the prolonged grounding of the Boeing 737 MAX has garnered…..
United Airlines grew the number of new flyers travelling with the airline by double digits in early 2019, and cited particularly robust growth among Millennial…..
With no return to service date yet confirmed, North America’s airlines continue their work to mitigate 737 MAX groundings
North American airlines operating the Boeing 737 Max are in the throes of creating plans to ease the continuing commercial ramifications from the worldwide grounding…..
Even as Southwest Airlines was forced to cancel roughly 10,000 flights in the first quarter due to the grounding of the Boeing 737 MAX and…..
Southwest Airlines has arguably built a franchise around its bags fly free mantra, but the airline appears to be working on new initiatives to shore…..