We are part of a technological revolution, but travellers seemingly still prefer the human touch to automation at the airport
From self-service check-in and baggage drop via self-scanning security points to biometric boarding, it is clear that technology is changing the travel experience at airports…..
The next year is a key period for IATA’s New Distribution Capability (NDC) standard as the association’s “Leaderboard” airlines work towards a goal of having…..
‘Travel agents are not dead’ – Amadeus reveals the five trends that retail travel agents need to consider as part of their long-term strategy
Consumer expectations are rising and travellers are demanding more from agents, including more choices, personalisation, and an end-to-end experience. The industry is also facing a…..
New ‘Autopilot’ technology aims to revolutionise how hotels think about their online guest experience
Smart technology solutions specialist Hotelchamp has introduced ‘Autopilot’, a new technology which it hopes will revolutionise how hotels think about their online guest experience. The artificial intelligence…..
Utilising new and emerging technologies is key for any industry’s survival, and the hotel industry is no different. Phoscuwright has concluded hotels need to strategically…..
Personalisation has moved far beyond buzzword status in the travel industry. New research on travellers in the United States of America (USA) shows a majority…..
Delta’s new corporate traveller portal has been designed with personalisation of the travel experience at its heart
“Corporate customers aren’t one-size-fits-all, so their experience with Delta shouldn’t be, either,” says an executive of the US major, as it confirms that it will…..
It’s no surprise that in-flight connectivity continues to rise in importance as a key amenity for airlines passengers, but according to a new study from…..