Is loyalty dead? Avios – Barclays and Accor – Visa deals show programmes are very much alive and looking at ways to benefit members

There are growing voices suggesting that the days of customer loyalty are long behind us now. The blame has been put on the different mindset…..

Lufthansa’s investment in TripActions opens the door to a new collaborating that could shape the future distribution and corporate retailing landscape

Lufthansa Group’s investment in business travel platform TripActions will not only support the latter’s expansion across Europe, but could ultimately help shape the future distribution…..

Cash may still be king, for now, but when it comes to onboard purchases airlines are already demanding alternative payment methods

‘Cash is king’ is an age-old saying reflecting the belief that money (cash) is more valuable than any other form of investment tool. It remains…..

Global technology trends for 2020 and beyond – simplification of the booking and payment process is perhaps the single largest trend for the year ahead

Simplification of the booking and payment process is perhaps the single largest trend to look forward to in 2020 according to Flight Centre Travel Group’s…..

Scoot removes payment processing fees globally as part of its vision for making travel attainable for all

Singapore-based LCC Scoot has announced the removal of payment processing fees globally for all bookings made on its direct channels, offering customers even greater value…..

Asia leads the way in alternative payments and they now also dominate in Europe, but the card remains king in North America

Alternative payment options now account for the majority of e-commerce spend worldwide with Asia leading the way with adoption. Europe is also seeing more purchases…..

Emerging technologies will relieve the payments and expense pain points experienced by travellers and managers alike, says BCD’s penultimate ‘Inform’ report

Emerging technologies will relieve the pain points experienced by travellers and managers alike when it comes to expenses, claims BCD Travel in its fifth and…..

Virtual payments could be a winner for travellers and businesses alike; wider industry is becoming increasingly receptive to using ‘progressive’ payment methods

We know that traditional payment methods for business trips are fraught with shortcomings and a GBTA Foundation study highlighted that with the statistic that companies…..

‘Travel agents are not dead’ – Amadeus reveals the five trends that retail travel agents need to consider as part of their long-term strategy

Consumer expectations are rising and travellers are demanding more from agents, including more choices, personalisation, and an end-to-end experience. The industry is also facing a…..

IATA Pay goes live as airlines continue to seek cheaper and simpler secure payment options for consumers

The International Air Transport Association (IATA) has confirmed the successful completion of the first ‘IATA Pay’ ticket purchase transaction in a live test environment, an…..

Travel companies are risking losing one-third of their customers due to the lack of payment choices they currently offer

More than one third of British, American, Chinese, French and German travellers surveyed globally (36%) are unhappy about not being able to pay the way…..