We are part of a technological revolution, but travellers seemingly still prefer the human touch to automation at the airport

From self-service check-in and baggage drop via self-scanning security points to biometric boarding, it is clear that technology is changing the travel experience at airports…..

North American traditional airlines gain traction in JD Power Survey

Larger North American airlines continue to gain traction in passenger satisfaction as the lustre of low cost airlines could be showing signs of fading, according…..