By the end of the next decade Generation Z will out number Millennials as the largest global airline passenger group: will airlines be ready to meet their demands?

Loyalty has been at the heart of many business strategies over the past couple of decades. This has been particularly true for the airline sector…..

We are part of a technological revolution, but travellers seemingly still prefer the human touch to automation at the airport

From self-service check-in and baggage drop via self-scanning security points to biometric boarding, it is clear that technology is changing the travel experience at airports…..

North American traditional airlines gain traction in JD Power Survey

Larger North American airlines continue to gain traction in passenger satisfaction as the lustre of low cost airlines could be showing signs of fading, according…..

20 Quick Fire Questions for… Dr Joe Leader, CEO, APEX (Airline Passenger Experience Association) and IFSA (International Flight Services Association)

After working in roles in sales and business development for computer hardware and software solutions company AMI: American Megatrends and global storage and semi-conductor company…..

Smelly passengers and out of control children ranked as the leading complaints for air passengers

We all have different things that irritate us when travelling from being stuck in long security and immigration queues in airport terminal buildings to passenger…..

Overcoming the ownership issue of the passenger: do they belong to the airport, airline or both?

Customers of airlines and airports are subjected to an impersonal and chaotic, one-size-fits-all service with the commercial impact of stressed passengers a reduction in their…..