Mobile is key to boosting guest experiences say hoteliers; nine in ten say technology platform is critical to improving guest experience and cultivating loyalty

More than nine in ten hotel executives believe mobile technologies are critical to improving guest experience and cultivating loyalty. A massive 91% of respondents to…..

Upgrading to first class travel? There is an app for that!

Travellers on the UK’s East Coast mainline railway have been able to bid for seat upgrades for some time thanks to travel technology company Seatfrog……

At Flight Centre it is all about Sam and Claire as it makes two key ‘Labs’ technology investments

Flight Centre Travel Group has confirmed two new investments in its “Labs” programme that it hopes will help bolster its capabilities to incubate and bring…..

‘Travel agents are not dead’ – Amadeus reveals the five trends that retail travel agents need to consider as part of their long-term strategy

Consumer expectations are rising and travellers are demanding more from agents, including more choices, personalisation, and an end-to-end experience. The industry is also facing a…..

Mobile phones could be the tool to change African consumer airline buying habits

You don’t have to go far to witness the increased dependence on mobile technology. At home, on the way to work, travelling for business or…..

Air passengers say they are happier when technology smooths their way through passport checks

Airline passengers are using automated technology for passport checks at double the rate recorded in 2017 and are more satisfied when doing so too, according…..

Chinese tourist spending driven by mobile payment options

In 2018, 69% of Chinese tourists sampled have used mobile payment while traveling overseas, up 4 percentage points from 2019, according to the latest whitepaper…..

Thinking beyond the digital frontier – Deloitte’s Tech Trends for 2019 and beyond

How can we sense and act upon a future that remains unclear? The good news is that much of the technology-driven disruption that each of…..

Despite challenges, OTA bookings climb in Europe and more than a third will be completed via mobile websites and apps by 2022

Despite economic and political challenges in the region, Europe’s travel market continues to expand and gross travel bookings were expected to climb 2% for the…..

Mobile platforms ‘ideally placed to facilitate loyalty programmes’ for airlines, but wide variation in adoption means airlines need to adapt strategies

There is an increasing focus among technology providers on the mobile platform. This week, Travelport revealed that mobile devices are as vital for travel as…..