Airlines and hotels have historically invested heavily in keeping customers loyal, but habits have changed and loyalty rewards are now less of an incentive

Nearly half of travel loyalty programme members (46%) have unintentionally forfeited valuable rewards by letting airline and hotel rewards expire, while more than one-quarter of…..

By the end of the next decade Generation Z will out number Millennials as the largest global airline passenger group: will airlines be ready to meet their demands?

Loyalty has been at the heart of many business strategies over the past couple of decades. This has been particularly true for the airline sector…..

Flipkart partners with the ixigo mobile travel platform for an enhanced and native flight booking experience that opens online travel options to India’s Tier II and Tier III cities

Flipkart, India’s leading e-commerce marketplace, is aiming to further strengthen its travel offering by introducing an enhanced native experience in partnership with ixigo, India’s most…..

Hotel loyalty programmes appear to be serving their purpose in the US as share of bookings rise year-on-year in 1H2019

Across the first six months of 2019, the percentage of total room nights booked by members of brand loyalty programmes at US hotels increased +4.4%…..

United’s new club in Raleigh Durham could serve as a blueprint for other mid-sized airports

United Airlines has opened a new lounge at Raleigh-Durham International airport, and if the airline’s effort to cater to corporate travellers in mid-sized spoke airport…..

New American Express Singapore Airlines business credit card could prove particularly popular with growing SME sector  

American Express and Singapore Airlines (SIA) are aiming to take advantage of the growth of small and medium-sized enterprises (SMEs) and their extensive travel plans…..

Spirit Airlines and VivaAerobus were the ancillaries kings by passenger and revenue in 2018

Ancillary revenues have become a billion dollar club with the industry’s ten largest airlines all reporting ten digit results for 2018, according to a recent…..

Cathay Pacific urges premium passengers out of Shanghai to ‘arrive early, rest and recharge in the welcoming atmosphere of comfort’ at its new airline lounge

Asian carrier Cathay Pacific reopened its newly renovated Shanghai Pudong lounge on 18-Jul-2019 marking the introduction of the airline’s new design concept to the mainland…..

United touts growth in its share of new travellers as rivals see loyalty boosts

United Airlines grew the number of new flyers travelling with the airline by double digits in early 2019, and cited particularly robust growth among Millennial…..

Marriott International and Emirates Airline relaunch ‘bigger, better and bolder’ Your World Rewards partnership

Marriott International and Emirates Airline have announced the relaunch of the ‘Your World Rewards’ loyalty programme, a partnership between Marriott Bonvoy and Emirates Skywards. The…..

There is an increasingly more complex landscape for travellers when it comes to booking reward seats but ‘better availability is greeting almost all consumers’ in 2019

Are reward programmes becoming more rewarding for regular travellers? The suggestion that airlines are taking a more balanced approach to their loyalty schemes from the…..