The FFP Trinity: data, loot and loyalty, but how can you use data to generate revenue?

Ever since Air Canada first floated the concept of combining loyalty with using the frequent flyer programme (FFP) entity as a revenue centre in its…..

Qatar Airways launches new loyalty programme… for children?

Customer loyalty is a key ingredient for any business and that is particularly true in the airline sector where carriers spend a lot of time…..

Emirates Skywards surpasses 20 million membership milestone

Emirates Airline has revealed that its Emirates Skywards loyalty programme has now surpassed 20 million members, making it an increasingly powerful tool for the carrier…..

Air Canada aims to debut new Amadeus PSS in 2019 ahead of 2020 loyalty programme launch 

Canada’s largest airline, Air Canada, forecasts debuting its new Amadeus passenger service system (PSS) by the end of 2019, which is one year ahead of…..

Amadeus and San Francisco-based startup believe Blockchain can revolutionise loyalty programmes 

Blockchain technology is poised to become a huge disruptor in the travel industry, and one US startup is believes the technology has huge potential to…..

Scammers have a growing fondness for loyalty programmes

Fraudsters are increasingly targeting travel loyalty programmes, creating headaches for travel suppliers attempting to retain high value customers and creating risks for financial  losses. Summary:…..

Ancillary earnings are driving up airline loyalty satisfaction levels, but redemption woes remain a headache

Airline loyalty rewards programme benefits that extend beyond airline services and ticket fees have a significant effect on customer satisfaction, according to the recently published…..

Flying Blue loyalty scheme reinvented to ‘better meet customer expectations’

A two-year project behind the scenes to reinvent Air France-KLM’s loyalty programme will see Flying Blue relaunched next year with more personalisation and a system…..

What price do you pay for hotel loyalty?

Latest survey findings highlight to corporate travellers the major payback differences between the loyalty programmes of the six leading hotel groups, with Wyndham Rewards the…..

Kempinski treats its loyal customers to ‘greater privileges and personalisation’

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world and a more than 120 year history. As Europe’s…..