Is now the time for Economy cabins to finally get the upgrade they deserve?

The passenger experience is a key differentiator used by airlines to attract and retain customers. This is particularly true at the front of aircraft where…..

Customer empathy may now beat price in encouraging us to book? But what price will consumers ultimately be willing to pay for peace of mind?

Aviation’s pause button is poised to be released with an increasing number of airlines now confirming plans to resume operations over the next weeks and…..

DATA SPOTLIGHT: Spring Airlines

This year The Blue Swan Daily will feature some of the leading airlines, airports and country markets for air travel. Here, using the extensive profile insights available…..

Cause and effect – baggage changes continue to complicate, as airlines increasingly put a price on flying our possessions

The principle of cause and effect simply highlights when something happens, it makes something else happen. The airline sector, and particular its new attitudes to…..

Liverpool vs Manchester and Girona vs Barcelona have been among Europe’s airport rivalries – could Dortmund now start to challenge Düsseldorf?

Dortmund airport exceeded the number of passengers handled in 2018 by mid-Nov-2019 and broke its traffic record established in 2008. The airport handled 2.3 million…..

Ancillary alert – Spirit looks to revamped website and app to boost non-ticket revenue

US carrier Spirit Airlines is a global leader in producing non-ticket revenue, with ancillary revenues representing roughly 50% of its total revenue. The company has…..

Video of the week – Norwegian: to profitability and beyond

It is tough when the boss of one of your biggest rivals regularly predicts your demise, even more so when you are clearly facing a…..

What does Argentina’s election mean for upstart low cost operators?

A new leftist president in Argentina could potentially disrupt recently introduced liberalisation in the country’s airport transport industry. The country’s electorate recently selected Alberto Fernández,…..

AirAsia’s Tony Fernandes again laments the lack of low-cost terminals in Malaysia; points to Japan for inspiration

The AirAsia Group CEO Tony Fernandes said recently that it is “absurd” that while LCCs are dominant in Malaysia’s aviation market, the country does not…..

Spirit says it’s time to ‘ditch the pitch’ as it prepares to debut new seating concept that includes an extra inch of comfort to passengers in the unfavourable middle seat

US budget carrier Spirit Airlines is advancing on its promise to invest in the guest experience by unveiling new, more comfortable seats that provide additional…..

From a 2% to 20% share in just a decade – low cost airlines are driving the rapid growth at Taipei’s Taoyuan International airport and executives expect it to continue

The management team at Taipei’s Taiwan Taoyuan International airport expects low cost airlines to continue driving rapid passenger growth. LCCs now account for around 20%…..