In-flight services and entertainment found to be the primary drivers of passenger satisfaction among international travellers

Great food – the spicier the better – plus good customer service and a positive track record are the primary drivers of passenger satisfaction on…..

US airport satisfaction stagnates as long welcomed infrastructure and facility construction means passengers are suffering disruption

North American airports are struggling to keep travellers happy amid construction delays and surging passenger volumes, new research from consumer insights, advisory services and data…..

North American traditional airlines gain traction in JD Power Survey

Larger North American airlines continue to gain traction in passenger satisfaction as the lustre of low cost airlines could be showing signs of fading, according…..