New technology allows Finnair to respond to every chat message in fewer than 10 seconds and achieve a 70% resolution rate for online customer service queries

Finnair is renowned as one of the safest, longest-operating and most innovative airlines in the world. And with a complex route network connecting Asia, North…..

Your weekly travel and aviation Quote-a

The Blue Swan Daily brings you a roundup of the most thought-provoking and interesting comments from those industry leaders in the know. Norwegian CEO Bjørn…..

Korea needs to decide on hub strategy and if to allow Finnair’s Busan flight

Korea is once again being forced to decide on its aviation hub strategy and if it should continue its unofficial policy of concentrating intercontinental flights…..

Airline Insight: Finnair

Each day this year The Blue Swan Daily uses the extensive insights available to CAPA – Centre for Aviation members to deliver a data snapshot on the…..

Catch up on CAPA’s exclusive Market Analysis pieces – IAG, Finnair, Airbus and more

Each week, CAPA – Centre for Aviation, produces informative, thought provoking and detailed market analysis of the aviation industry. With supporting data included in every…..

Got the post-Christmas blues? We have just the answer

Got the post-Christmas blues? We have the just the fix. Every year, airlines and airports around the world battle to deliver the most epic Christmas…..

Catch up on CAPA’s exclusive Market Analysis pieces – Garuda Indonesia, Hawaiian Airlines, United Airlines, Finnair and more

Every week, CAPA – Centre for Aviation, produces informative, thought provoking and detailed market analysis of the aviation industry. With supporting data included in every…..

Finnair takes digital to its heart as it opens the door to the new world of distribution

Nordic flag carrier Finnair has always been open to innovation and the airline is now blazing a trail to take advantage of new distribution methods…..

Your weekly travel and aviation Quote-a

The Blue Swan Daily brings you a roundup of the most thought-provoking and interesting comments from those industry leaders in the know. IATA director general…..

The future of alliances and partnerships – We speak to the industry!

The death warrant for global alliances is routinely issued. It takes only a squabble between members or one airline’s partnership with a member outside the…..