In the ever-changing world of travel technology, is the customer finally set to become king?

Travel suppliers are being urged to follow a path towards “complete retailing” through the dynamic creation of relevant and personalised offers to consumers. The observation…..

Launch of the Krispay digital wallet highlights just how blockchain technology is being used to change the customer experience

It is almost six months since the Singapore Airlines Group (SIA Group) revealed that its KrisFlyer frequent-flyer programme was to launch a world-first blockchain-based airline…..