Digital optimisation – ‘some airlines get it, while some still don’t’

Technology will play an increasingly important role in supporting the recovery of the travel and transport industries following the Covid-19 pandemic. Whether that is facilitating…..

The Covid-19 pandemic will accelerate innovation and digital transformation projects in the majority of businesses with increased industry collaboration an upshot of the crisis

As airlines, airports and their air transport sector partners continue to plot the industry’s recovery from the Covid-19 crisis, a focus on innovation, and investment…..

Digital identities – using biometric technology to unlock travellers’ personal information has never been more pertinent

In the ‘new normal’ of social distancing and the limiting of human-to-human interaction touchless technology adoption is a clear path to follow. Many businesses had…..

Safety and trust are clear requirements for the air transport industry to rise, but innovation is seen as playing an important role in its transformation

As they plan their journey out of the current coronavirus crisis, airlines, airports, and other air transport industry stakeholders are emphasising total safety and trust…..

Businesses are boosting online services, but their digital transformations may be delayed because of COVID-19

Before COVID-19 hit us, airlines had been increasingly flirting with the idea of digital transformation. Head of Transformation was a new role popping up at…..

The importance of personalisation in the hospitality industry is on the rise and guests increasingly expect hotels to make relevant offers

Personalisation is now considered a key element to increase both revenue and customer base for any business. We have come a long way from a…..

Face-to-face meetings remain a key part of business, but travel restrictions could help the acceptance rates of virtual conferences as an alternative

It is widely accepted that face-to-face meetings are – and will remain – a key part of business. Put simply, they allow for clearer communication……

Living in a 5G world – the idea of everything intelligently connected to everything will now be viable

The arrival of the 5G next-generation wireless air interface could bring significant opportunities for the aviation industry as competitive forces will push its deployment even…..

In the ever-changing world of travel technology, is the customer finally set to become king?

Travel suppliers are being urged to follow a path towards “complete retailing” through the dynamic creation of relevant and personalised offers to consumers. The observation…..

Social media is ‘at the centre of changing travel trends’ and super apps that offer a ‘one-stop-shop for travellers’ are on the way

In the era of modern marketing, social media is at the “centre of changing travel trends,” explains Mieke De Schepper, executive vice president for online…..

More than just an airline – AirAsia is increasingly shifting its focus to non-airline businesses as it journeys to travel and lifestyle platform

As fuel costs, the economic slowdown and intensified competition continue to affect the aviation industry, more airlines are turning to alternate sources of revenue in…..