We are part of a technological revolution, but travellers seemingly still prefer the human touch to automation at the airport

From self-service check-in and baggage drop via self-scanning security points to biometric boarding, it is clear that technology is changing the travel experience at airports…..

Business travel agencies need to tackle content fragmentation and deliver better experiences

When it comes to business, it is clear that the ‘personal touch’ goes a long way! Whether it’s about building customer relationships, bringing global teams…..

Yapta completes full release of its touchless hotel rebooking technology with automation offering potential for more than USD22 million in savings for the corporate travel industry

Air fare and hotel price tracking services provider Yapta has completed the full release of its automated hotel rebooking solution, bringing to market a touchless…..

Melbourne Airport plans for its future passenger growth with continued technology transformation

Melbourne Airport this week announced that it has chosen to extend its contract with leading technology partner SITA for flexible and passenger-friendly technology to ready…..

In human versus machine, CWT study finds two-thirds of travellers prefer machines when booking air travel, but the human touch still dominates at hotels

Whether we like it or not, new technology and the ongoing digital transformation of global business means we will be increasingly interacting with machines rather…..

With the travel industry well placed to support and enjoy the loyalty benefits of the move to end-to-end experience, new research suggests the travel insurance segment is ripe for disruption from travel retailers

Instant payment technologies, streamlined booking processes and consistent information delivered to the palm of the hand have become second-nature solutions for most major travel players…..

‘AI’ is increasingly becomes the norm in North America as airlines innovate with artificial intelligence

In North America, airlines are increasingly touting their applications of Artificial Intelligence (AI), and their commitment to strengthening the expansion of AI throughout their business……

Advito believes the Air RFP Is dead – dynamic performance management is replacing the traditional sourcing approach

Business travel management consultancy, Advito has recently made a bold statement, saying “the Air RFP is dead”. According to the organisation, digital transformation is revolutionising the…..

Mobile is key to boosting guest experiences say hoteliers; nine in ten say technology platform is critical to improving guest experience and cultivating loyalty

More than nine in ten hotel executives believe mobile technologies are critical to improving guest experience and cultivating loyalty. A massive 91% of respondents to…..

Hotel WiFi networks are feeling the strain as increasing guest demands put pressure on the system

Hospitality Wi-Fi services must evolve in order to meet today’s guest demands for fast, secure and multi-device compatible online connectivity that can provide access to…..

Travel is an experience and the activities market in the US now has an estimated worth of USD34 billion

Travel suppliers take note – the travel activities market is one of the fastest growing in the US, according to new research from global travel…..