From maintenance to human resources… AI and Blockchain permeate a range of business functions at Delta

Artificial Intelligence (AI), blockchain and machine learning have become mainstays in the vernacular of every type of business worldwide. It is debatable how fast the…..

Less than three months after her birth, WestJet offers promising early insights on its AI chatbot Juliet

WestJet took pride earlier in 2018 when it launched the first AI-powered chatbot from a Canadian airline – dubbed Juliet, and the airline plans additional…..

Singapore Airlines emerges as IATA’s NDC poster child for Asia

Singapore Airlines (SIA) has emerged as the leader in Asia for adopting and embracing IATA’s National Distribution Capability (NDC). While most airlines in the region…..

Video of the week: Winning lost airline revenue opportunities with a quick-to-market digital approach

CellPoint Mobile is on a mission to help airlines, passenger transportation providers, and hospitality companies across the globe to thrive in the mobile economy. “We…..

On the road to digital transformation – how technology will enable airlines to think and act differently

In a world of digital transformation, it is a firm belief that airlines are now in position to differentiate themselves by becoming world-class retailers. Creativity…..

Lufthansa Group launches Yilu: a smart B2B platform for travel and mobility services

Over the past decade, technology has transformed almost all aspects of the travel industry, most notably mobility and hospitality. The impact has been profound for…..

Hotels need to put the ‘guest’ back at the forefront of guestroom entertainment

A new survey from Hotel Internet Services (HIS) highlights that mainstream technology, such as online streaming and voice-activated assistants, are having a profound effect on…..

KLM digital hold baggage checker may be a fun use of technology, but it doesn’t make the tape measure redundant yet

With all airlines offering varied hand baggage allowances, size and weight restrictions, it can be difficult for even frequent travellers to keep track of individual…..

Almost one in four British passengers regard digital airline apps an essential part of the flying experience

Apps are increasingly becoming part of our daily lives and increasingly when we travel we are turning to them to ease our travelling experience. New…..

Uber Elevate shortlists Japan, India, Australia, Brazil and France as potential home for its third launch city

In just five years’ time Uber Elevate expects consumers to simply touch a button on their personal devices and much like using Uber to order…..