Delta’s added ‘frills’ from new international main cabin experience are already connecting with customers and boosting loyalty

Although US major Delta Air Lines remains in the early inning of rolling out a new international main cabin experience, early results looks promising. Back…..

US airline majors have positive short-term view on corporate demand, but 2020 outlook is clouded with uncertainty

The three large global US airline majors, American Airlines, Delta Air Lines and United Airlines are ending 2019 with an overall positive view of corporate…..

The US-China trade spat crimps Delta’s 3Q Pacific corporate revenues

Throughout the prolonged trade spat between the United States of America (USA) and China that has dragged on for nearly a year and a half,…..

Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..

What does the LATAM-Delta tie-up mean for the future of alliances?

The proposed tie-up between LATAM Airlines and Delta Air Lines is casting fresh light on the outdatedness of global airline alliances. Delta revealed last week…..

Delta to debut Premium Select premium economy product in second Latin American market

Delta Air Lines is to bring its Premium Select international premium economy product to a second Latin American market with confirmation that reconfigured Boeing 767-400…..

London – New York may be BA’s billion dollar route, but Norwegian has been the leading growth driver since 2013

The strength of the London to New York market is firmly built on Heathrow (LHR) – John F Kennedy International (JFK) route and the high…..

Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..

Aeromexico echoes Delta’s arguments over unfair subsidies as Emirates prepares for Barcelona-Mexico flights

Although it has fallen farther down the industry radar, the Gulf airline subsidy debate is still simmering across the Americas. Now Aeromexico has joined the…..

Delta Air Lines drops Singapore ahead of Narita pullout; last flight scheduled for Sep-2019

Delta Air Lines is suspending services next month to Singapore, a once lucrative market that Delta and predecessor Northwest Airlines have served for several decades……

Are airline carbon offset programmes really effective? – the US perspective

Some US airlines have been offering passengers opportunities to buy carbon offsets for more than a decade; however, in 2019 only four of the country’s…..