Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..
KLM partners with DigitalGenius to deliver perfect marriage of AI and a human touch to its social media channels
KLM Royal Dutch Airlines has partnered with DigitalGenius to add automated answers to general questions on its social media channels, including Facebook Messenger, Twitter and…..
Here’s some statistical analysis from the new Americas version of The Blue Swan Daily that highlights involuntary boarding and mishandled baggage rates in the domestic market…..
The air travel sector did more than any other to damage its reputation over the last year through poor customer service and increasing complaint levels,…..