More than half of flyers believe air travel is more stressful than a day’s work, and only slightly less find it more stressful than a trip to the dentist

There has been numerous recent studies that have highlighted how regular travel can impact the health and wellbeing of corporate travellers. These are normally centred…..

Travellers are generally excited, happy, prepared and also nervous about overseas travel, but Americans are more anxious, scared and worried than their European counterparts

New research to ascertain travel habits and to learn how open travellers are to trying out new experiences has provided some interesting insights into travellers…..

American and United have no intention of allowing Delta to solely trumpet its customer satisfaction progress without blowing their own horns

No US carrier has touted its net promoter score (NPS) more during the last couple of years than Delta Air Lines – the strides it…..

Is it time to go with the flow? How tracking and analysing passenger movements could deliver reduce wait times, less crowding and a better traveller experience

Most regular air travellers will have an airport routine. When flying from a known airport they will follow a preferred path right from arrival through…..

Travel providers are ‘falling short of travellers expectations’ and ‘failing to deliver on their top priorities’

More than ever, travellers across the world are clear about their growing expectations at every stage of the customer journey. They expect more intuitive booking…..

More than half of Americans believe airline customer service is in decline and millennials lead the complaints

Millennials are twice as likely as baby boomers to complain about airline service, according to new research of American air passengers. Worryingly, more than half…..

What makes flyers happy? It’s generally all about meeting (and beating) traveller expectations

Whether we are travelling for business or leisure, we all have our preferred way to fly. Some like to board early to ensure overhead luggage…..

Flying frustrations such as lost luggage, hidden fees and cancelled flights can leave us ‘crying while flying’ and put us off flying for life

If life’s a journey, just how painful is the ride? From crowded flights to opaque carry-on rules, modern air travel can be a complex experience,…..

Delta’s added ‘frills’ from new international main cabin experience are already connecting with customers and boosting loyalty

Although US major Delta Air Lines remains in the early inning of rolling out a new international main cabin experience, early results looks promising. Back…..

Video of the week – One ID identity management solution uses biometric recognition to enable a seamless passenger experience

A collaborative identity management solution spanning across all stakeholders using biometric recognition could change the airport passenger experience. IATA’s One ID introduces an opportunity for…..

IATA urges governments to put the passenger at the centre of the journey and allow technology to drive advances in passenger experience and infrastructure

The International Air Transport Association (IATA) called on governments and industry to work together to make the best use of modern technology to put the…..