Video of the week – One ID identity management solution uses biometric recognition to enable a seamless passenger experience

A collaborative identity management solution spanning across all stakeholders using biometric recognition could change the airport passenger experience. IATA’s One ID introduces an opportunity for…..

IATA urges governments to put the passenger at the centre of the journey and allow technology to drive advances in passenger experience and infrastructure

The International Air Transport Association (IATA) called on governments and industry to work together to make the best use of modern technology to put the…..

US airport satisfaction stagnates as long welcomed infrastructure and facility construction means passengers are suffering disruption

North American airports are struggling to keep travellers happy amid construction delays and surging passenger volumes, new research from consumer insights, advisory services and data…..

From ULCC to high value carrier – Spirit’s new seats support its efforts to improve customer sentiment

The selection of new seating on Spirit Airlines’ future aircraft deliveries appears to be part of the carrier’s years long strategy to shore up more…..

IFE has opportunity to act as ‘the perfect content aggregator’ as airlines are advised to step away from content volume towards passenger personalisation

For a long time, the onboard content offered to air travellers has been a key part of the flight selection process, alongside convenience, schedule, price……

The new Virgin Atlantic Goodie Bag claims to be the most sustainable amenity kit in the sky

UK carrier Virgin Atlantic has taken a further step in its sustainable vision with the introduction of its new Goodie Bag products for its upper…..

Digital travellers are demanding more automation and hands-on control over each step of their journey; they will make up more than two thirds of the travel market by 2025

Airport and airline IT executives believe that the growing number of tech-savvy travellers will have the biggest impact on their digital plans over the next…..

The alarming issue of security delays – we can’t avoid them, but perhaps should readjust our expectations

One of the biggest pinch points in the airport journey is security, a necessity and one that airports work hard to try to maintain required…..

Phocuswright: Destinations need to create extraordinary experiences for repeat business

After travelling to visit family, friends and other obligations such as weddings, the actual trips where travellers actually get to choose their destination shrinks, according…..