From ULCC to high value carrier – Spirit’s new seats support its efforts to improve customer sentiment

The selection of new seating on Spirit Airlines’ future aircraft deliveries appears to be part of the carrier’s years long strategy to shore up more…..

IFE has opportunity to act as ‘the perfect content aggregator’ as airlines are advised to step away from content volume towards passenger personalisation

For a long time, the onboard content offered to air travellers has been a key part of the flight selection process, alongside convenience, schedule, price……

By the end of the next decade Generation Z will out number Millennials as the largest global airline passenger group: will airlines be ready to meet their demands?

Loyalty has been at the heart of many business strategies over the past couple of decades. This has been particularly true for the airline sector…..

Digital travellers are demanding more automation and hands-on control over each step of their journey; they will make up more than two thirds of the travel market by 2025

Airport and airline IT executives believe that the growing number of tech-savvy travellers will have the biggest impact on their digital plans over the next…..

The alarming issue of security delays – we can’t avoid them, but perhaps should readjust our expectations

One of the biggest pinch points in the airport journey is security, a necessity and one that airports work hard to try to maintain required…..

Pittsburgh’s deployment of AI won’t make security queues shorter, but it will certainly set passenger expectations and could boost airport spend

There have been lots of positives for Pittsburgh International airport since US Airways dropped the airport as a hub in the middle of the last…..