Is a move to later travel booking a new trend or simply a symptom of the current environment?

We are seeing a clear move to later travel booking, but right now it is unclear if that is a new trend or simply a…..

WTTC calls for coordinated approach to build traveller confidence, a ‘crucial’ factor for post Covid-19 recovery

World Travel & Tourism Council (WTTC) president and CEO Gloria Guevara, speaking during the latest in the CAPA – Centre for Aviation Masterclass series in…..

Quarantine measures, social distancing and cleanliness are the biggest worries for business travellers

A recent survey of business travellers has put the implementation of quarantine measures right at the top of issues of biggest concern. Quarantine measures and…..

North American airlines entered 2020 with some of their highest customer satisfaction scores – the core values that drove that fulfilment will be even more important as the industry plots its recovery

“Airlines who make their customer experience a priority will reap the benefits in profits and reputation,” says consumer insights, advisory services and data and analytics…..

The world is starting to open up as countries ease lockdowns – a positive move, but the change still remains negligible against a backdrop of travel restrictions

The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response…..

The Covid-19 pandemic will accelerate innovation and digital transformation projects in the majority of businesses with increased industry collaboration an upshot of the crisis

As airlines, airports and their air transport sector partners continue to plot the industry’s recovery from the Covid-19 crisis, a focus on innovation, and investment…..

The A-Z of travel – an alphabet miscellany

There have been lots of letters bandied about since Covid-19 arrived as economists attempt to predict the shape of our recovery. Is it a ‘V’,…..