Chatting with technology – AirAsia’s quick success with Ada highlights the value of an automation-first customer experience strategy
Chatbots may simply be computer programmes, but many have more life and personality than humans, acting like virtual companions, that communicate with us through text…..
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The travel business continues to evolve, and many believe it is currently at a key stage of its transformation. Technology is one of the key…..
That’s the Spirit – US ULCC gets more social as it uses WhatsApp to better connect with its customers
US ULCC Spirit Airlines is making a distinctive move with its decision to allow bookings and flight changes through text messaging platform, WhatsApp. The development…..
London Gatwick is the latest to launch a Facebook Messenger chatbot and it plans to expand its offer onto other social platforms
When you hear of gales at London’s Gatwick airport there is no need to worry about heavy winds or problematic weather impacting your flight, for…..
In human versus machine, CWT study finds two-thirds of travellers prefer machines when booking air travel, but the human touch still dominates at hotels
Whether we like it or not, new technology and the ongoing digital transformation of global business means we will be increasingly interacting with machines rather…..
Sam has kept business travellers smiling for over a year; now travel arrangers have a version of the chatbot app
Many travel management companies use technology to simply enhance existing tools for online booking, expenses or reporting, rather than to drive innovation for the business…..
Talking tech – new opportunities to drive travel programme compliance thanks to machine learning, blockchain and chabot automation
The influence of machine learning, blockchain, and chatbots can provide corporate travel managers powerful communication tools for driving travel programme compliance, according to the latest…..
Less than three months after her birth, WestJet offers promising early insights on its AI chatbot Juliet
WestJet took pride earlier in 2018 when it launched the first AI-powered chatbot from a Canadian airline – dubbed Juliet, and the airline plans additional…..
BCD Travel examines the implications of technology on sourcing in the corporate travel industry with release of first ‘Inform’ series paper
Blockchain, chatbots, machine learning, virtual reality (VR) and the Internet of Things (IoT) are among the emerging technologies capturing the imagination of the business travel…..