In human versus machine, CWT study finds two-thirds of travellers prefer machines when booking air travel, but the human touch still dominates at hotels

Whether we like it or not, new technology and the ongoing digital transformation of global business means we will be increasingly interacting with machines rather…..

Sam has kept business travellers smiling for over a year; now travel arrangers have a version of the chatbot app

Many travel management companies use technology to simply enhance existing tools for online booking, expenses or reporting, rather than to drive innovation for the business…..

Talking tech – new opportunities to drive travel programme compliance thanks to machine learning, blockchain and chabot automation

The influence of machine learning, blockchain, and chatbots can provide corporate travel managers powerful communication tools for driving travel programme compliance, according to the latest…..

Less than three months after her birth, WestJet offers promising early insights on its AI chatbot Juliet

WestJet took pride earlier in 2018 when it launched the first AI-powered chatbot from a Canadian airline – dubbed Juliet, and the airline plans additional…..

BCD Travel examines the implications of technology on sourcing in the corporate travel industry with release of first ‘Inform’ series paper

Blockchain, chatbots, machine learning, virtual reality (VR) and the Internet of Things (IoT) are among the emerging technologies capturing the imagination of the business travel…..