New technology allows Finnair to respond to every chat message in fewer than 10 seconds and achieve a 70% resolution rate for online customer service queries
Finnair is renowned as one of the safest, longest-operating and most innovative airlines in the world. And with a complex route network connecting Asia, North…..
Flight Centre Travel Group’s (FCTG) recently announced the Australian arrival of mobile travel assistant app, Sam. Employing a blend of artificial intelligence (AI) and integrated…..