New technology allows Finnair to respond to every chat message in fewer than 10 seconds and achieve a 70% resolution rate for online customer service queries

Finnair is renowned as one of the safest, longest-operating and most innovative airlines in the world. And with a complex route network connecting Asia, North…..

FCTG launches chatbot travel assistant to assist today’s corporate road warriors

Flight Centre Travel Group’s (FCTG) recently announced the Australian arrival of mobile travel assistant app, Sam. Employing a blend of artificial intelligence (AI) and integrated…..