Travel companies are ‘struggling to impress’ and have a lot of ground to make up on online retailers in understanding traveller needs

Online travel booking giants Expedia and Booking’s recent reported dip in earnings were blamed on growing competition from Google. However, new research from Fresh Relevance,…..

Global technology trends for 2020 and beyond – simplification of the booking and payment process is perhaps the single largest trend for the year ahead

Simplification of the booking and payment process is perhaps the single largest trend to look forward to in 2020 according to Flight Centre Travel Group’s…..

Skyscanner adventures down an alternative path; no plans to become an OTA, but it is developing a ‘marketplace’ approach for flight bookings

It’s not a secret that people are increasingly turning to their mobile devices to plan their travel. But, Skyscanner CEO Bryan Dove says the travel…..

‘Mobile first’ has become a universally accepted assumption for the way consumers search and book hotel rooms, but it is not a universal truth

Hospitality solutions provider Avvio launched Allora – the world’s first hotel booking engine powered by machine learning – two years ago this month, a period…..

Mind the gap – Expedia survey reveals huge difference between chain and independent hotels in prioritising technology investments

Reliance on technology is becoming increasingly important in the lodging industry as hotels begin to recognise how they can gain key competitive advantage with strategic…..

TAG expands in Asia; new Hong Kong office provides ‘perfect stepping stone into booming Chinese market

Travel and event management company TAG has further extended its global reach by establishing a new operation in Hong Kong. With offices already operating in…..

Travellers may want better value, easier personalisation and smarter technology, but right now they can still be a little hard to find

It is fair to say that technology is transforming so much of our daily lives, and travel is no exception. Latest research from Travelport has…..

‘Booking a hotel shouldn’t be an arduous task’ – Arbitrip launches new ‘Price Monitoring’ feature that automatically re-books a hotel room if the price decreases

There’s nothing more frustrating than making a travel booking and discovering the price has subsequently reduced. Whether it is a flight, hotel room, train journey…..

Brand.com bookings exceeding all other US hotel channels is clear indicator of the evolution in consumer booking behaviour

An update of the Hotel Industry Performance Overview (HIPO) from benchmarking specialist Kalibri Labs shows that Jul-2019 marked the first time in history that Brand.com…..

Finding the right product on the travellers’ first search – Next Generation Storefront capability aims to deliver richer shopping experience

While price will always be a driver for any purchase, air travellers are increasingly looking for the itinerary that offers the best value, and with…..

TravelPerk’s new booking cancellation tool brings flexible solution to forced or voluntary changes to travel plans

European online travel management platform, TravelPerk has launched FlexiPerk, a new product that gives business travellers unprecedented flexibility to cancel and get a refund on…..