Iberia part of collaboration behind new facial recognition pilot project in Madrid as it takes further steps along its digital transformation journey

Iberia, along with the Spanish airports and air traffic control authority Aena, IECISA, Gunnebo, and Thales last week unveiled a facial recognition pilot project at…..

Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..

Video of the week – One ID identity management solution uses biometric recognition to enable a seamless passenger experience

A collaborative identity management solution spanning across all stakeholders using biometric recognition could change the airport passenger experience. IATA’s One ID introduces an opportunity for…..

Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..

Digital travellers are demanding more automation and hands-on control over each step of their journey; they will make up more than two thirds of the travel market by 2025

Airport and airline IT executives believe that the growing number of tech-savvy travellers will have the biggest impact on their digital plans over the next…..

Star Alliance hopes to introduce first biometric solution at one of its airport hubs by first quarter of 2020

Star Alliance and NEC Corporation have signed a partnership agreement to develop a biometric data-based identification platform that aims to significantly improve the travel experience…..

More research supports frequent flyer support for airport technology advancements

Airports, airlines and border control agencies are building the “airport of the future” using biometrics and facial recognition technology (FRT) to improve the passenger experience…..

World Economic Forum consortium launches Known Traveller Digital Identity paperless travel pilot between Canada and the Netherlands

The World Economic Forum and the governments of the Netherlands and Canada have launched the first pilot project for paperless travel between the two countries……

Standardisation could be necessary before we truly see widespread use of biometrics

US major Delta Air Lines marked a major milestone in late 2018 with the opening for the first biometric terminal at its largest hub and…..

Emirates’ biometric path is a glimpse into the airport journey of the future

For many corporate travellers the airport experience is one of the biggest pain points in the customer journey. But, United Arab Emirates (UAE) carrier Emirates…..

Is Seoul Incheon set to be the world’s most digitally advanced airport?

The capital of South Korea, Seoul, is an amalgamation of history, technology, culture and the future. Seoul Incheon Airport is no different. Replacing Seoul Gimpo…..