New technology adoption on the railways aims to overcome social distancing concerns and deliver touchless journey opportunities

There has been a lot of attention on the matter of social distancing on aircraft, but the rules extend to all forms of public transport,…..

Digital identities – using biometric technology to unlock travellers’ personal information has never been more pertinent

In the ‘new normal’ of social distancing and the limiting of human-to-human interaction touchless technology adoption is a clear path to follow. Many businesses had…..

Amadeus Venture adds mobile identity solution Airside to its growing portfolio of investments as it seeks to further ease the traveller experience

There are infinite ways that technology can help enhance the user experience during the travel process. From search, booking and payment, via the passenger journey…..

Travel suppliers need an element of caution in deploying an expanding use of biometrics

The use of biometrics continues to grow, and in the future, it will certainly extend deeper into a traveller’s overall experience. But travel suppliers need…..

Iberia part of collaboration behind new facial recognition pilot project in Madrid as it takes further steps along its digital transformation journey

Iberia, along with the Spanish airports and air traffic control authority Aena, IECISA, Gunnebo, and Thales last week unveiled a facial recognition pilot project at…..

Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..

Video of the week – One ID identity management solution uses biometric recognition to enable a seamless passenger experience

A collaborative identity management solution spanning across all stakeholders using biometric recognition could change the airport passenger experience. IATA’s One ID introduces an opportunity for…..

Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..

Digital travellers are demanding more automation and hands-on control over each step of their journey; they will make up more than two thirds of the travel market by 2025

Airport and airline IT executives believe that the growing number of tech-savvy travellers will have the biggest impact on their digital plans over the next…..

Star Alliance hopes to introduce first biometric solution at one of its airport hubs by first quarter of 2020

Star Alliance and NEC Corporation have signed a partnership agreement to develop a biometric data-based identification platform that aims to significantly improve the travel experience…..

More research supports frequent flyer support for airport technology advancements

Airports, airlines and border control agencies are building the “airport of the future” using biometrics and facial recognition technology (FRT) to improve the passenger experience…..