Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during…..

Digital travellers are demanding more automation and hands-on control over each step of their journey; they will make up more than two thirds of the travel market by 2025

Airport and airline IT executives believe that the growing number of tech-savvy travellers will have the biggest impact on their digital plans over the next…..

Star Alliance hopes to introduce first biometric solution at one of its airport hubs by first quarter of 2020

Star Alliance and NEC Corporation have signed a partnership agreement to develop a biometric data-based identification platform that aims to significantly improve the travel experience…..

More research supports frequent flyer support for airport technology advancements

Airports, airlines and border control agencies are building the “airport of the future” using biometrics and facial recognition technology (FRT) to improve the passenger experience…..

World Economic Forum consortium launches Known Traveller Digital Identity paperless travel pilot between Canada and the Netherlands

The World Economic Forum and the governments of the Netherlands and Canada have launched the first pilot project for paperless travel between the two countries……

Standardisation could be necessary before we truly see widespread use of biometrics

US major Delta Air Lines marked a major milestone in late 2018 with the opening for the first biometric terminal at its largest hub and…..

Emirates’ biometric path is a glimpse into the airport journey of the future

For many corporate travellers the airport experience is one of the biggest pain points in the customer journey. But, United Arab Emirates (UAE) carrier Emirates…..

Is Seoul Incheon set to be the world’s most digitally advanced airport?

The capital of South Korea, Seoul, is an amalgamation of history, technology, culture and the future. Seoul Incheon Airport is no different. Replacing Seoul Gimpo…..

Australian Government pursues digitisation: mobile international boarding passes the latest example

The Australian Government has given the go-ahead for airlines to issue electronic boarding passes for international flights. Travellers will now be able to show their…..

The digital transformation of airports is taking off with biometrics and blockchain taking the technological lead

Data monetisation, product portfolio expansion, and diversification are key to exploiting emerging growth opportunities, according to an investigation by business consulting and market research specialist…..

WTTC invites transport ministers to partner with tourism sector to implement biometrics to make travel more efficient and secure

The World Travel & Tourism Council invited transport ministers attending last week’s annual International Transport Forum in Leipzig, Germany, to partner with the tourism sector…..