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The vanishing airport interior – Dubai Airport CEO aiming to get rid of check-in desks; the thin end of the wedge?
Dubai Airports’ CEO Paul Griffiths recently confirmed the company is aiming to phase out physical check-in desks at Dubai International Airport and Dubai World Central…..
Tracking bags at check-in and aircraft helps drive significant improvement in baggage delivery, but transfers remain a ‘pinch point’ in the process
Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally, according to SITA’s 2019…..
American Airlines takes off with the A321neo with new solution to the growing problem of limited onboard baggage space
Two months after taking delivery of its first Airbus A321neo and just days after a second example arrived at its Pittsburgh International airport maintenance facility,…..
Mobile is already helping improve passenger satisfaction when it comes to baggage, but travellers are still calling for more information
While the adoption of technology has improved passenger satisfaction across the airport journey, the biggest jump by far over the past year was at baggage…..
Wizz Air new baggage policy will help ‘ease’ the boarding process for passengers, says airline, but is it simply all about the money?
We may have all come to terms with what we can and can’t take into the cabin of an aircraft, but hand baggage rules about…..
KLM digital hold baggage checker may be a fun use of technology, but it doesn’t make the tape measure redundant yet
With all airlines offering varied hand baggage allowances, size and weight restrictions, it can be difficult for even frequent travellers to keep track of individual…..
GOL’s adoption of self bag-drop technology set to cut check-in times and reduce waiting times at Rio; Sao Paulo deployment to follow
Brazilian carrier Gol Linhas Aereas has become the first operator in Latin America to adopt SITA’s ‘Scan&Fly’ new self service bag drop technology. The system…..
American’s change of policy means United is the lone US major to charge for carry-ons in basic economy
Even as most of the large US airlines believe the roll-out of their branded fare schemes is meeting expectations, some of those carriers are making…..
European low-fare carrier easyJet is boosting its ancillary offering at its main operational base at Gatwick Airport through a new partnership with home bag drop…..
The potential of artificial intelligence (AI) is captivating industries worldwide, and air transport is no different. Travel technology provider Sita believes AI holds tremendous promise…..