From maintenance to human resources… AI and Blockchain permeate a range of business functions at Delta

Artificial Intelligence (AI), blockchain and machine learning have become mainstays in the vernacular of every type of business worldwide. It is debatable how fast the…..

Less than three months after her birth, WestJet offers promising early insights on its AI chatbot Juliet

WestJet took pride earlier in 2018 when it launched the first AI-powered chatbot from a Canadian airline – dubbed Juliet, and the airline plans additional…..

New ‘Autopilot’ technology aims to revolutionise how hotels think about their online guest experience

Smart technology solutions specialist Hotelchamp has introduced ‘Autopilot’, a new technology which it hopes will revolutionise how hotels think about their online guest experience. The artificial intelligence…..

Lufthansa Group launches Yilu: a smart B2B platform for travel and mobility services

Over the past decade, technology has transformed almost all aspects of the travel industry, most notably mobility and hospitality. The impact has been profound for…..

Life’s a luxury for Cheval Residences as its new web platform sees debut of an artificial intelligence powered booking engine

Luxury serviced apartment specialist Cheval Residences has launched a new website with the integration of the world’s first booking engine powered by artificial intelligence (AI),…..

BCD Travel examines the implications of technology on sourcing in the corporate travel industry with release of first ‘Inform’ series paper

Blockchain, chatbots, machine learning, virtual reality (VR) and the Internet of Things (IoT) are among the emerging technologies capturing the imagination of the business travel…..

New technology allows Finnair to respond to every chat message in fewer than 10 seconds and achieve a 70% resolution rate for online customer service queries

Finnair is renowned as one of the safest, longest-operating and most innovative airlines in the world. And with a complex route network connecting Asia, North…..

Understanding the future travel digital ecosystem and ensuring you don’t miss the ‘plane

While Bobby Healy, chief technical officer at leading B2B technology platform CarTrawler, acknowledges he is not the biggest fan of the term ‘Amazon of Travel’,…..

Convenience and efficiency rule, but biometrics and predictive analytics top the future travel agenda for US travellers

With disruptive technologies gaining momentum and promising to revolutionise the future travel experience, intelligence provider OAG, has surveyed over 2,000 US travellers to uncover which…..

American Airlines looks to emerging technologies to drive cost and revenue improvement

Most airlines worldwide are working to understand and implement a raft of new technologies in order to improve the customer experience offer shortcuts to achieve…..