Chatting with technology – AirAsia’s quick success with Ada highlights the value of an automation-first customer experience strategy

Chatbots may simply be computer programmes, but many have more life and personality than humans, acting like virtual companions, that communicate with us through text…..

Artificial Intelligence and executive management: using tools and new techniques to ask the right questions

Airlines are increasingly touting their applications of Artificial Intelligence (AI), and their commitment to strengthening the expansion of AI throughout their business. Those airlines also…..

Lufthansa’s investment in TripActions opens the door to a new collaborating that could shape the future distribution and corporate retailing landscape

Lufthansa Group’s investment in business travel platform TripActions will not only support the latter’s expansion across Europe, but could ultimately help shape the future distribution…..

The future of travel – ‘consumer and tech trends are merging’, but it is a ‘virtuous circle’

The travel business continues to evolve, and many believe it is currently at a key stage of its transformation. Technology is one of the key…..

Video of the week – The future of human + technology: who will get the upper hand?

Terminator or Westworld – where will artificial intelligence (AI) take us? Probably both and somewhere in between, according to Dr Catriona Wallace, an expert in…..

There is still much work to do with checked baggage reconciliation; PinPoint from Amadeus and Sigfox collaboration is one of many paths that could ease the pain

The International Air Transport Association’s Resolution 753 on baggage tracking enables airlines to address the challenge of baggage mishandling by implementing cross-industry tracking for every…..

British Airways works with Hangar 51 accelerator programme partner to bring AI to its airside operation and boost punctuality and safety

British Airways says customers flying from London Heathrow’s Terminal 5 can expect a faster getaway as the airline employs latest artificial intelligence and wearable tech…..

‘Mobile first’ has become a universally accepted assumption for the way consumers search and book hotel rooms, but it is not a universal truth

Hospitality solutions provider Avvio launched Allora – the world’s first hotel booking engine powered by machine learning – two years ago this month, a period…..

A travel start-up aims to create the next generation of online travel agent by building an AI-powered virtual family travel assistant

A new travel business that is set on reinventing the online family travel experience, has opened its pre-seed funding round. tripAbrood has been established by…..

Travellers the winners as technology is being used to reduce turnaround times and enhance flight reliability at London Gatwick

Having relied on paperwork and radios for decades, aircraft turnarounds are being revolutionised at London Gatwick thanks to a partnership with Assaia, which is providing…..

Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan…..