In human versus machine, CWT study finds two-thirds of travellers prefer machines when booking air travel, but the human touch still dominates at hotels

Whether we like it or not, new technology and the ongoing digital transformation of global business means we will be increasingly interacting with machines rather…..

Machine learning applications and platforms are dominating AI spend

Artificial Intelligence and machine learning have become mainstays in travel industry discourse, but conclusions drawn by Phocuswright show machine learning faces some challenges in reaching…..

‘AI’ is increasingly becomes the norm in North America as airlines innovate with artificial intelligence

In North America, airlines are increasingly touting their applications of Artificial Intelligence (AI), and their commitment to strengthening the expansion of AI throughout their business……

At Flight Centre it is all about Sam and Claire as it makes two key ‘Labs’ technology investments

Flight Centre Travel Group has confirmed two new investments in its “Labs” programme that it hopes will help bolster its capabilities to incubate and bring…..

Travel buyers are seemingly not yet convinced on the influence of next generation technology

According to new Business Travel Show research, travel buyers are yet to be convinced by next generation technology. Approximately one fifth of the 134 European…..

Sam has kept business travellers smiling for over a year; now travel arrangers have a version of the chatbot app

Many travel management companies use technology to simply enhance existing tools for online booking, expenses or reporting, rather than to drive innovation for the business…..

Talking tech – new opportunities to drive travel programme compliance thanks to machine learning, blockchain and chabot automation

The influence of machine learning, blockchain, and chatbots can provide corporate travel managers powerful communication tools for driving travel programme compliance, according to the latest…..

Lufthansa invests in artificial intelligence partnership with Hopper to help predict flight demand

The Lufthansa Group and the Lufthansa Innovation Hub have entered into a research alliance with Canadian travel technology specialist Hopper focused on the subject of…..

New technology adoption increases momentum as United and Delta continue to leverage blockchain, AI and machine learning

Studies and testing of blockchain, Artificial Intelligence (AI) and machine learning by US airlines continues at a steady pace, and will only gain momentum as…..

From maintenance to human resources… AI and Blockchain permeate a range of business functions at Delta

Artificial Intelligence (AI), blockchain and machine learning have become mainstays in the vernacular of every type of business worldwide. It is debatable how fast the…..

Less than three months after her birth, WestJet offers promising early insights on its AI chatbot Juliet

WestJet took pride earlier in 2018 when it launched the first AI-powered chatbot from a Canadian airline – dubbed Juliet, and the airline plans additional…..