KLM partners with DigitalGenius to deliver perfect marriage of AI and a human touch to its social media channels

KLM Royal Dutch Airlines has partnered with DigitalGenius to add automated answers to general questions on its social media channels, including Facebook Messenger, Twitter and…..

More airlines “ask Alexa” as AI becomes more mainstream in the industry

United Airlines and Air Canada are the latest airlines to tap the ever growing popularity of AI by adding Amazon’s Alexa to their respective customer…..