User experience is at the heart of reducing the high abandonment rates for airline bookings, which remain significantly above travel and other industry sectors

Online booking abandonment is a big issue in the travel industry, especially for airlines. When compared to the online travel sector in general, data suggests…..

Business travel agencies need to tackle content fragmentation and deliver better experiences

When it comes to business, it is clear that the ‘personal touch’ goes a long way! Whether it’s about building customer relationships, bringing global teams…..

As Amadeus buys a self-service bag drop provider what is its strategy?

To those familiar with the airline global distribution system(s) (GDS), Amadeus is a well-known name. One of the leading GDS’ along with Sabre and Travelport’s…..

Amadeus sees increased ‘competitive positioning’ in 1Q2019 despite unfavourable market conditions and regional variances

Within what could easily be defined as a complex travel industry environment, IT specialist Amadeus has maintained good momentum into 2019, with healthy growth levels…..

Beyond the new reality – IATA confident of hitting its 20:20 NDC vision

The next year is a key period for IATA’s New Distribution Capability (NDC) standard as the association’s “Leaderboard” airlines work towards a goal of having…..

Amadeus to acquire ICM Airport Technics

Amadeus announced (21-Mar-2019) plans to acquire ICM Airport Technics. Amadeus expects to improve passengers experience by combining software and hardware capabilities with ICM, accelerating and introducing…..

‘Travel agents are not dead’ – Amadeus reveals the five trends that retail travel agents need to consider as part of their long-term strategy

Consumer expectations are rising and travellers are demanding more from agents, including more choices, personalisation, and an end-to-end experience. The industry is also facing a…..

Amadeus and Points strategic partnership aims to help airlines unlock more from loyalty programmes

For airlines, loyalty programmes are crucial tools for driving revenue and rewarding consumers. But, at a time when travellers are more discerning than ever, it…..

Modern travellers are ‘looking for a consistent, transparent experience’ across all channels and devices

A common denominator for all successful businesses is a customer focus and we often hear them talk about putting them at the heart of everything…..

NDC 101: What you need to know about IATA’s New Distribution Capability, according to Amadeus

IATA’s New Distribution Capability (NDC) has been around now for some time, and some industry leaders are even suggesting changing the name to “Old Distribution…..

Amadeus announces new global partnership with Adobe Experience Cloud

Amadeus has announced a new partnership with Adobe designed to assist airlines improve customer loyalty and improve customers digital experience. The combination of Amadeus solutions…..