Chatting with technology – AirAsia’s quick success with Ada highlights the value of an automation-first customer experience strategy
Chatbots may simply be computer programmes, but many have more life and personality than humans, acting like virtual companions, that communicate with us through text…..
More than just an airline – AirAsia is increasingly shifting its focus to non-airline businesses as it journeys to travel and lifestyle platform
As fuel costs, the economic slowdown and intensified competition continue to affect the aviation industry, more airlines are turning to alternate sources of revenue in…..
AirAsia challenges the view that we don’t fly because we enjoy the food with opening of aeroplane food restaurant in Kuala Lumpur
It is often said that we don’t fly to enjoy the food, but many airlines still invest heavily in their onboard product to try and…..
AirAsia’s Tony Fernandes again laments the lack of low-cost terminals in Malaysia; points to Japan for inspiration
The AirAsia Group CEO Tony Fernandes said recently that it is “absurd” that while LCCs are dominant in Malaysia’s aviation market, the country does not…..
Malaysia’s AirAsia plans more rapid expansion in 2019 despite airport constraints and pilot shortage
AirAsia is planning further rapid expansion in its original home market of Malaysia despite airport infrastructure constraints and a shortage of pilots. Summary: Malaysia AirAsia…..
Catch up on CAPA’s exclusive Market Analysis pieces – Hawaiian Airlines, Pegasus Airlines, Cebu Pacific Air and more
Each week, CAPA – Centre for Aviation, produces informative, thought provoking and detailed market analysis of the aviation industry. With supporting data included in every…..