Sydney Airport reports improvements to passenger services and experience

    Sydney Airport reported (22-Mar-2018) the following recent passenger experience improvements:

    • Automated check in and bag drop zones in parts of the T1 international terminal introduced in Mar-2018;
    • Implemented Chinese navigation app Baidu Maps;
    • Continued partnerships with partnerships with Google and Apple Maps to provide wayfinding services;
    • Launched WeChat channel and Chinese language website;
    • Introduction of biometric processing later in 2018.

    Sydney Airport CEO Geoff Culbert commented: “Over the last 12 months, we’ve implemented a range of measures to build on this experience for our customers; from improving wayfinding using technology and digital channels, to a more contemporary offering of food and beverages concepts and retail brands in our refurbished terminals… We’ve come a long way, but we still have more to do”. [more – original PR]