Star Alliance expands connection service to Toronto Pearson International Airport

    Star Alliance announced (23-Jul-2018) its connection service is now available at Toronto Pearson International Airport to assist passengers with tight connections between Star Alliance member airlines. Dedicated Connection Service staff use special software to monitor the transfer window for customers with onward flights. Cases where passengers and checked bags appear in danger of missing a connection are automatically highlighted. The Connection Service agent can thereby already consider the various options available to ensure that the customer reaches the onward flight, or if necessary book alternative options, before the inbound flight even lands. Toronto is the 13th biggest Star Alliance transfer hub world-wide, with more than 400,000 passengers connecting from one Star Alliance carrier to another each year. [more – original PR]