Southwest Airlines chairman and CEO Gary Kelly said the airline keeps its costs low by "being efficient" and having "sustainable competitive advantages", "not by paying poor wages to our employees" (Entrepreneur, 21-Jan-2019). He noted having one aircraft type simplifies the airline's fleet, scheduling and maintenance, adding an all coach configuration with open seating speeds boarding time.
Southwest Airlines keeps costs low by 'being efficient': CEO
22 January, 2019