Serko and Troovo partner to streamline travel booking and payment processing

Serko and Troovo Technologies announced a new partnership providing a fully virtualised travel transaction process. The partnership will provide travel companies and corporations a fully integrated and virtualised travel booking, processing and payment system.

Both organisations claim their combined capabilities now ensure that booking and changing travel arrangements using Zeno will require no human intervention by the travel management company to process or finalise.

What we can expect from the partnership

Travel and payment transactions generated through Zeno will now be able to be virtually processed by Troovo’s Robotic Process Automation (RPA). For Zeno travel management partners this means their operational staff and travel consultants can focus on service and support for travellers, leaving the processing of bookings and related data inputs to be done through Troovo’s robotics.

The Blue Swan Daily caught up with both organisations’ CEOs at this week’s CAPA-ACTE Global Summit & Corporate Lodging Forum.

Darrin Grafton, Serko CEO said:

Kurt Knackstedt, Troovo CEO said:

The partnership allows Zeno users to fulfil bookings without having to change existing systems, workflows or platforms, by leveraging the new Troovo Payments module.

Serko and Troovo have also fully embraced and are at the forefront of new content and distribution capabilities such as IATA NDC, offering TMC customers the ability to scale up multi-channel booking capabilities without having to completely change the way they operate on the back end.