Samoa Airways re-evaluates communication systems

7 January, 2020

Samoa Airways CEO Tupuivao Seiuli Alvin Tuala announced (08-Jan-2020) the airline will re-evaluate communication systems following customer feedback online where passengers noted a lack of timely notifications and response to urgent enquiries. An extra team has been created to help monitor and manage congested customer enquiries with extended staff hours to provide after hours customer service. [more - original PR]