Sabre and Mindsay partner on travel industry chatbot for service requests

Sabre Corporation and Mindsay announced (21-Jul-2020) they have partnered to create a chatbot to automate and enhance customer service for travel brands. The customer service automation solution is intended for airlines, online travel agencies and travel management companies, using Mindsay's conversational AI technology to integrate with Sabre, fully connecting intelligent virtual agents with Sabre's APIs, giving them the ability to automatically resolve a variety of requests. The partners stated the integration allows travel companies to automatically resolve up to 70% of customer requests, significantly reducing call and live chat volumes. [more - original PR]