Ryanair CMO: Reliability trumps performance from the passenger perspective

    Ryanair chief marketing officer (CMO) Kenny Jacobs, speaking at the CAPA Airline Leader Summit, stated (02-May-2019) there will be “plenty of airports in Europe” in summer 2019 with on time performance below 80%. The most important thing for passengers is reliability and on time performance, he continued, despite what airlines offer as part of ancillaries.