Qantas domestic and freight CEO Andrew David warned that Canberra Airport‘s “bizarre” and heavy handed tactics are threatening to derail its relationship with the carrier (SMH, 14-May-2018). Canberra Airport, in recent months, has been openly critical of the high cancellation rates on services between Sydney and Canberra. Mr David commented: “We deal with airports around Australia and around the world, and none of them behave the way Canberra Airport does. It’s bizarre… It’s hard to see how a company can think that attacking its biggest customer, which Qantas is, will improve matters”. Canberra Airport MD Stephen Byron said it was crucial the two companies had a constructive relationship, but also important to prioritise customers. “We want to stand up for our Canberra customers and those flying here, so they get a good quality of service… When we’ve had very high and concerning cancellation rates by Qantas – that are three to four times the national average – we seek a better deal and a more reliable service for our customers”, Mr Byron said.