Joon a ‘real laboratory’ for Air France to meet new customer expectations

    Air France-KLM GM for East Mediterranean Jerome Salemi stated customer feedback around Joon is “very positive” and he expects “progress” in terms of the carrier’s profitability in 2018 (Hurriyet, 26-Jul-2018). “Our customers appreciate the innovations we offer without compromising on Air France ‘experience'”, he said. Mr Salemi referred to Joon as a “a real laboratory for our group in terms of testing and learning to offer exceptional service to meet new customer expectations”.