JetBlue Airways CEO Robin Hayes said he believes airlines will need to reconsider "how they monetise their fare structure, how they create products that give people the ability to change flights more easily" in the future (Travel Weekly, 01-Jun-2020). "It's not going to be acceptable, I don't think, for somebody who is unwell to feel that they are being made to fly", he explained.
JetBlue Airways CEO: Airlines will need to reconsider monetisation of fare structure in future
3 June, 2020