J D Power: JetBlue Airways ranks highest for satisfaction among US airline apps

22 November, 2019

J D Power reported (20-Nov-2019) the following rankings of levels of overall satisfaction with US travel industry apps:

  • Airline apps: JetBlue Airways ranks highest in overall satisfaction with a score of 872. FlyDelta (865) ranks second and Southwest Airlines (864) ranks third;
  • Online Travel Agency apps: Orbitz ranks highest with a score of 870. Travelocity (867) ranks second and Expedia (856) ranks third;
  • Rental car apps: Avis ranks highest in overall customer satisfaction among rental car apps with a score of 873. National (863) ranks second and Enterprise Car Rental (859) ranks third;
  • Hotel apps: IHG ranks highest in overall customer satisfaction among hotel apps with a score of 870. Hilton Honors (866) ranks second and World of Hyatt (865) ranks third. [more - original PR]