Inside Travel: Understanding the latest technology and industry trend insights

Find it hard to keep track with all the latest insights into business trends, new products and technology advancements in the travel sector? The Blue Swan Daily provides you with an update on some of the key stories from the past week.

  • Traxo and DVI partner to bring enhanced data insights to corporate travel spend
  • BCD Travel buys Adelman Travel to expand its North American presence
  • Gant Travel and Tripkicks team up to enhance the Concur traveller experience
  • FaceMe and Serko aim to bring a human touch to online travel
  • TRIPBAM releases Hotel Intelligence 2.0 with enhanced benchmarking and analytics capabilities for managed hotel programmes
  • Universal further boosts Orlando’s appeal and its own economic impact
  • Yapta’s new TravelAI Hotel version 2.0 is already delivering an additional up to 5% savings for travel programmes of all sizes

Traxo and DVI partner to bring enhanced data insights to corporate travel spend

Traxo, a provider of travel data aggregation and itinerary intelligence, and DVI, an expert in data science and data visualisation solutions for corporate travel management have launched a partnership to integrate off-channel booking data into DVI’s suite of data visualisation intelligence tools. This will deliver new insights and proactive spend management capability for mutual corporate clients of Traxo and DVI who struggle with programme leakage. This new integration leverages Traxo CONNECT’s data aggregation platform for automatically capturing critical itinerary and cost details for corporate travel bookings, particularly those “off-channel” bookings made directly with travel suppliers or other online travel agencies (OTAs), which are invisible to traditional travel management (TMC) reporting tools. Companies using Traxo CONNECT to aggregate their corporate travel booking data can now choose to have that data automatically linked to their DVI dashboard, providing instant, detailed visibility into programme leakage.


BCD Travel buys Adelman Travel to expand its North American presence

BCD Travel has acquired Adelman Travel Group, one of the largest full-service travel management companies in North America. The Milwaukee, Wisconsin-based company has been operating for almost 35 years and has annual sales of around USD675 million across a diverse portfolio that includes clients from the financial services, technology, manufacturing and retail sectors. The TMC specialises in corporate travel and expense management, global consolidations, vacations, loyalty rewards travel, meeting and incentive planning, and affinity groups and tours travel and since 2017 has been among the BCD Travel Affiliates, a network of 30 corporate travel agencies. Under the terms of the deal, Adelman will continue operating under their brand as a wholly owned business unit of BCD Travel.


Gant Travel and Tripkicks team up to enhance the Concur traveller experience

Gant Travel and Tripkicks have announced a partnership to improve the traveller booking and management experience by incorporating rewards for employees who save on business travel using the Concur Travel booking tool. The two companies say they will work to develop a seamless solution for Gant’s customers to benefit from Tripkicks’ technology that brings behavioural economics principals to the Concur Travel booking process to reduce costs and engage employees of Gant’s clients. The collaboration seeks to elevate Gant’s traveller’s experience while helping travel, finance, and HR teams meet their business goals. By motivating employees to spend less on their business travel, Tripkicks says its clients have seen savings of over 15% on the average business trip.


FaceMe and Serko aim to bring a human touch to online travel

FaceMe and Serko have announced a partnership that puts digital humans, highly realistic, visual representations of a virtual face created by software and driven by Artificial Intelligence (AI), at the forefront of online corporate travel and expense management. FaceMe’s digital human platform will integrate with Serko’s Zeno product, which is designed to make corporate travel feel less like hard work for everyone. Zeno is promoted as a next-generation online booking tool that uses intelligent technology, predictive workflows and a global travel marketplace “to create better business travel”. The addition of a digital human driven by FaceMe’s platform will now give users a seamless ‘face to face’ conversational experience through a virtual customer service representative specifically designed for the Zeno brand – with real-time behaviour to match.


TRIPBAM releases Hotel Intelligence 2.0 with enhanced benchmarking and analytics capabilities for managed hotel programmes

Hotel shopping, benchmarking and analytics provider TRIPBAM has released its Hotel Intelligence 2.0 offering, an updated solution that allows travel managers, in real time, to grade hotel, brand, and chain performance regarding true discounts received and last room availability. TRIPBAM says its clients will be able to quantify the realised value of their managed hotel programme, benchmark against companies of similar size, and compare chain, brand, and property discounts across all hotels. Overall, TRIPBAM says the platform will better identify savings lost due to last room availability and allow travel managers to use this information to correct the issue with the property in real time. Travel managers can also use the updated service to obtain, again in real time, year-over-year rate changes by city, brand or chain, and hotel to assist in rate negotiations during the hotel sourcing process.


Universal further boosts Orlando’s appeal and its own economic impact

Universal Orlando Resort is building a new, fourth, theme park to be called Universal’s Epic Universe. The vision: create an entirely new level of experience that forever changes theme park entertainment. Universal’s Epic Universe aim to take guests on a journey where beloved stories expand into vibrant lands – and where that journey is as much a part of their adventure as the ultimate destination. The new park, announced last week, will also feature an entertainment centre, hotels, shops, restaurants and more. It will be located within a larger 750-acre site that nearly doubles Universal’s total available acreage in Central Florida. Universal Orlando currently contributes more than USD302 million in annual state and local taxes – a number that will nearly double when the new theme park opens. A recent study found that Universal Orlando’s combined direct and indirect economic benefit to the Florida economy since the original Universal Studios opened in 1990 is USD73 billion.


Yapta’s new TravelAI Hotel version 2.0 is already delivering an additional up to 5% savings for travel programmes of all sizes

Airfare and hotel price tracking services provider Yapta has released hotel analytics solution TravelAI Hotel version 2.0, expanding its prescriptive capabilities. Using advanced analytics and modelling, the solution provides line of sight into savings achieved by implementing recommendations across sourcing, rate types and policy improvements. Actionable recommendations are based on near real-time booking data, visibility into POS rate availability data, and pricing data gathered from tracking over half a million bookings a day.