The Blue Swan Daily brings you a round up of the latest key hotel news, including:
- Hyatt House enters Europe after Düsseldorf hotel opening
- Marriott Rewards More opens for business in the UK, USA and Canada
- UK Competition and Markets Authority opens investigation into hotel booking websites
- Royal Orchid Hotels teams up with UK’s Bespoke Hotels
Hyatt House enters Europe after Düsseldorf hotel opening
Hyatt Hotels Corporation has opened its first Hyatt House establishment in Europe and fourth branded hotel outside the US so far this year as doors opened to its Düsseldorf/Andreas Quartier in Germany. The hotel is operated by In Town Hospitality under a franchise agreement and is a part of Andreas Quartier, a former courthouse being redeveloped by Frankonia Eurobau Andreasquartier. It has 102 apartment-style suites with fully equipped kitchens, living rooms, and spacious bedrooms, is located in close proximity to the main train station and good accessibility to Düsseldorf International Airport. The hotel is also nearby the Rhine River embankment and Königsallee, one of the city’s most prestigious streets that is home to high-end retailers and theatres. The Hyatt House concept is designed to provide guests a home away from home, using extensive consumer insights which indicate that guests seek stylish, comfortable and seamless experiences that accommodate their lifestyles and familiar routines.
Marriott Rewards More opens for business in the UK, USA and Canada
Marriott has launched an extension to its Marriott Rewards loyalty programme that allows members to earn and redeem points when shopping online. The Marriott Rewards More scheme, initially available in Canada, the UK and the US, works through a desktop browser extension or via Apple and Android apps and allows members will earn points when shopping online with over 20 retailers including Adidas Nike, Debenhams, Apple, Boots and Marks & Spencer. Members can also choose to redeem existing points against purchases, or opt to pay with a combination of cash and points, while points earned will be available immediately for use against purchases, hotel redemptions or Marriott Rewards Moments.
UK Competition and Markets Authority opens investigation into hotel booking websites
A major investigation has been launched into whether millions of holidaymakers are being ripped off by hotel booking websites. The inquiry by the Competition and Markets Authority (CMA) is investigating booking sites to find out whether their customers really are able to choose the best hotel deal for them. It is concerned about the clarity, accuracy and presentation of information on sites, which it says could mislead people, stop them finding the best deal and potentially break consumer law. The government agency will investigate how hotels are ranked in online searches, including whether results are influenced by the amount of commission a destination pays to the website. It will also examine “pressure selling” and whether websites can create a false impression of the number of rooms available or rush customers into making a decision with warnings such as “six other people looking at this now” and “last booked three hours ago” etc. While “Discount Claims” and whether the discount claims made on sites offer a fair comparison for customers, plus “Hidden Charges” and the extent to which sites include all costs in the price they first show customers or whether people are later faced with unexpected fees, such as taxes or booking fees will be investigated.
Royal Orchid Hotels teams up with UK’s Bespoke Hotels
Royal Orchid Hotels has reached an agreement to represent Bespoke Hotels Ltd, the UK’s largest independent hotel group in India in a deal that will see the two companies cooperate to enhance each other’s revenues and brand presence in their respective markets. Royal Orchid will now have the ability to offer its guests additional hotel options across multiple global markets. Bespoke, in turn, will be able to promote Royal Orchid Hotels across the Indian subcontinent.