Hertz and Air France launch Hertz DriveU airport transfer service to offer ‘peace of mind’ to travellers

Longstanding partners Hertz International and Air France are now colaborating to offer passengers of the French flag carrier and partner airlines a new transfer service with private driver Hertz DriveU at more than 300 airports globally. The partners say customers opting for the service will “enjoy the peace of mind of having high-quality, hassle-free transportation to and from the airport, arranged ahead of their flight”.

Hertz DriveU is the latest addition to Hertz’s broad selection of travel solutions, designed to meet all customer transportation needs. Integrated into Air France’s customer journey, the service offers a “reliable” and “convenient alternative” to taxis and other transportation means. “Hertz DriveU is a driver service that collects you from your chosen location and takes you directly to your desired destination,” says the company, using “a network of 5,000 local drivers service 300 locations in a range of vehicles to suit every need”.

“Our aim is to provide our customers with a trip that is as stress-free as possible. By offering the new transfer service with private driver our customers can relax for the rest of their trip, as they know someone is waiting for them,” explains Soline de Montrémy, SVP global sales and commercial partnerships at Air France.

Air France customers and Flying Blue members travelling onboard partner airlines’ flights are able to take advantage of the service and can pre-book Hertz DriveU up to three hours before the transfer time.  This provides peace of mind that the price they see is the final price they pay (with no unexpected costs), certainly beneficial for business travellers, say the partners.

Once the booking is confirmed, users receive an email confirming the booking, and a text message just before pick-up with the driver’s full details, including contact numbers, pick-up location and vehicle information.

Like existing transportation services, Hertz DriveU vehicles are grouped under Standard, Premium, Luxury, Green and Van categories for customers to choose the option that best suits their needs. With airport pickups, a Hertz DriveU says a driver, equipped with a digital board displaying the passenger’s name, will be waiting at arrivals up to 90 minutes, depending on the vehicle’s category at no extra cost.

As part of the service, Hertz confirms customers’ flights are tracked at all times to ensure that the driver is at the airport when the customer arrives, even if there has been a last minute change. Similarly, as changes can be part of daily life, especially when it comes to business travel, customers are also able to cancel the service for free up to one hour before the booked pickup time.

Air France confirms that customers travelling in its La Première cabin can currently take advantage of complimentary Hertz DriveU transfers at Paris-Charles de Gaulle, with more airports to also be added. There are also loyalty benefits with members of the Flying Blue loyalty programme earning three Miles per dollar, euro or pound spent on Hertz DriveU journeys.

The new service is being offered at a fixed rate of EUR62 including tax for a trip between Paris Charles de Gaulle airport and Paris in a Standard sedan, and will earn customers 148 Flying Blue Miles.