GOL’s adoption of self bag-drop technology set to cut check-in times and reduce waiting times at Rio; Sao Paulo deployment to follow

Brazilian carrier Gol Linhas Aereas has become the first operator in Latin America to adopt SITA’s ‘Scan&Fly’ new self service bag drop technology. The system was introduced for domestic travellers at Rio de Janeiro Galeão International Airport last week and will soon also be adopted at São Paulo Guarulhos International Airport.


Summary:

  • Brazil’s Gol Linhas Aereas has become the first operator in Latin America to adopt SITA’s ‘Scan&Fly’ new self service bag drop technology;
  • GOL has introduced the system for domestic travellers at Rio de Janeiro Galeão International Airport;
  • It will shortly also roll-out the units at São Paulo Guarulhos International Airport;
  • SITA says the units allow passengers to check in their baggage in just 40 seconds, around half the estimated time it would take at a traditional desk.

SITA is retro-fitting Scan&Fly units at each airport, allowing passengers to check in their baggage in just 40 seconds, around half the estimated time it would traditional take at a human operated desk, while also delivering travellers more control and choice over their airport journey.

As well as the units themselves, SITA also provided consultancy to develop the optimised processes in both airports, integrating the solution into the airlines’ and airports’ infrastructures. The global air transport IT and communications specialist also provides around the clock support both on the ground and through its command centres.

The latter claims to be able to proactively detect issues to avoid any potential passenger disruption. That monitoring ranges from tracking surges in internet usage which might have an impact on the airport, to alerting the team on the ground that bag tag paper supplies are running low.

Each year, GOL flies around 32 million passengers. Providing significant reductions in the time it takes to check in is a major bonus for passengers, as well as helping GOL reach the targets set as part of the IATA Fast Travel programme. Data from CAPA – Centre for Aviation airline profiles for this week shows that Rio de Janeiro Galeão International is its fourth largest domestic operation, while São Paulo Guarulhos International is its second domestic base.

CHART – The ‘Click&Fly’ units are initially being introduced at two of GOL’s largest domestic network pointsSource: CAPA – Centre for Aviation and OAG

GOL’s Sergio Quito, vice president of operations, describes the self bag-drop technology as “fast, reliable and easy to use,” and expects a positive response to its introduction from consumers. “Self-service is important for us because it improves the customer experience and helps streamline our operations,” he adds.

Scan&Fly has already been adopted by many airports across the world and SITA claims to have more than 55 airlines connected to varying BagDrop technologies at over 40 airports worldwide. The Scan&Fly unit is equipped with latest technology like common-use payment facilities for excess baggage, passport reader and more and its hybrid functionality enables a switch from self-service to an agent-assisted mode in a matter of seconds. It can complete simple baggage check-in requests in as little as 15 seconds, according to SITA and answers the immediate need for more terminal capacity, while lowering operational usage costs.