Flair Airlines CEO and president Jim Scott stated the airline is "really working" on its "whole look", including branding, customer service and flight attendant uniforms (Skies Mag, 16-Nov-2018). Mr Scott highlighted the airline's focus on the customer when doing business, noting: "It's our opinion that price will get them to the aircraft once, but service will get them there over and over".
Flair: Price will get customers to aircraft once, but 'service will get them there over and over'
23 November, 2018